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Frequently Asked Questions

Can I meet the therapist in person?

No, all sessions will be conducted on Zoom. You will receive a link before your scheduled appointment.

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Can I stop seeing the therapist when I want to?

Yes. During the course of counselling, your counsellor will help you decide how long you’ll need counselling for. If you are unsatisfied with your experience as a counselee, you can discuss it with your therapist, who will try to address your concerns, or can refer you to another therapist.

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What types of issues can therapy help with?

Therapy can address a wide range of issues, including but not limited to anxiety, depression, stress, grief, relationship conflicts, trauma, self-esteem issues, and life transitions.

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Can I call or text my therapist in between sessions?

We do not provide chat-based therapy. The therapist is unable to provide crisis counselling or offer support outside of scheduled appointments. This policy ensures professional boundaries and prevents the development of dependency.

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How can a third person who doesn’t know me help out with my problem?

The reason counselling is effective is because the counsellor is a third person. This enables the counsellor to be neutral, objective and non-judgemental of you. It is unethical for counsellors to provide professional counselling to their friends or relatives as they may not be neutral and objective with them.

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